Canceling an Order

Cancel Your Order Before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.

Note:If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancel Your Order After Payment
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible

Change Your Order After Payment

Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

You will not be charged to contact us if you want to add Items to your order without canceling any previous items.

Contact: submit a request

Note: If the goods have already been on the way to deliver, we cannot cancel or change the order. See returns and refund policy.

If you cancel an order, both full refunds or Elegantpark credit are accessible for your choice.

Help Center